After Sale Service as a Core Value in Industrial Equipment
In the world of industrial machinery, after sale service is not an add-on — it’s a fundamental promise. APW Waterjet, a global leader in ultra-high-pressure waterjet cutting systems since 2001, understands that purchasing high-end equipment is only the beginning of a long-term relationship. Their comprehensive after sale service process ensures each customer receives reliable, hands-on support — from installation to training and post-sale maintenance — no matter where they are in the world.
A Global Commitment to Seamless Installation
The APW after sale service process begins the moment a customer confirms their equipment order. Unlike many suppliers who treat installation as a secondary concern, APW prioritizes preparation. Clients are provided with a detailed Preparation Items Checklist, ensuring that site readiness, power configuration, cooling systems, and necessary tools are all verified prior to the arrival of technicians., ensuring that site readiness, power configuration, cooling systems, and necessary tools are all verified prior to the arrival of technicians.
Overseas customers benefit from APW’s proactive logistics team, which aligns installation schedules across time zones, secures travel arrangements for engineers, and manages visa procedures — removing every possible obstacle to a successful start.
Day-by-Day Service: A 7-Day Installation & Training Timeline
APW’s after sale service isn’t just about fixing things when they go wrong — it’s about doing things right from day one. Their standard seven-day onsite service schedule includes:
Day 1: Equipment Placement and Assembly
Engineers unpack the machinery, verify all parts, and strategically position the high-pressure pump, cutting platform, and water tank. Structural frames are assembled to precision using industrial-grade tools.
Day 2: Calibration and Electrical SetuppDay 2: Calibration and Electrical Setup
Cutting platforms are laser-leveled, tanks are filled, and electrical circuits between the CNC control console, cutting system, and high-pressure components are connected. The system starts coming to life under the guidance of seasoned technicians.
Day 3–5: Integration and DebuggingDay 3–5: Integration and Debugging
From air supply systems to abrasive delivery and hydraulic cooling, each sub-system is installed and optimized. Engineers thoroughly debug critical systems including X/Y-axis alignment, pump performance, and lubrication mechanisms. Sample cuts are performed to national standards, ensuring the machine is running at peak accuracy.
Day 6: Software and Operator TrainingDay 6: Software and Operator Training
This day is focused on empowering the customer. APW’s after sale service includes training in CAD file creation, CNC programming (5-axis NC Studio), and both manual and automated cutting operations. Customers learn to handle every aspect of the system, from pressure adjustments to abrasive feed settings.
Day 7: Hands-On Assessment and Maintenance Know-How
Operators are evaluated on their ability to independently run the system. APW’s team provides daily maintenance guidance and troubleshooting for common issues involving the CNC, platform, and high-pressure components. Final acceptance documents are signed, system photos taken, and customer feedback recorded.
Comprehensive Support Tools and Materials
The excellence of APW’s after sale service is also demonstrated by their preparedness. Engineers arrive with everything needed: level meters, height gauges, multimeters, drill bits, wiring tools, and software. The expectation is zero surprises, complete reliability.
Each phase is supported with predefined materials such as hydraulic oil, PTFE tape, circuit cables, and garnet abrasive sand — meaning clients aren’t left scrambling for supplies.
Beyond the Jobsite: Ongoing After Sale Support
After installation and training are complete, the service doesn’t stop. APW’s customer care team provides continuous follow-up, and any concerns can be reported via email or a 24-hour service hotline. International clients enjoy multilingual support through global websites including www.apwwaterjet.com and www.waterjetapw.com.
Customer satisfaction is central. Clients are encouraged to submit improvement suggestions, equipment evaluations, and service feedback — strengthening the relationship and helping APW continuously refine its support process.
Why After Sale Service Matters More Than Ever
In today’s competitive industrial landscape, the initial cost of equipment is just one part of the equation. Downtime, poor training, and slow support can lead to enormous losses. That’s why companies choose APW: not just for its cutting-edge machines, but for the peace of mind its after sale service delivers.
For manufacturers in aerospace, automotive, metal fabrication, glass cutting, and beyond, having a responsive, knowledgeable partner is essential. With its structured approach, APW eliminates guesswork, accelerates ROI, and builds long-term trust.
APW’s after sale service is more than a policy — it’s a culture of excellence, built over decades and refined across thousands of customer installations worldwide. From detailed checklists to expert engineer deployment, training, and post-installation support, APW ensures every machine reaches its full potential in the hands of its user.
For any manufacturer investing in waterjet technology, APW doesn’t just deliver a machine — it delivers certainty.
